User Support and Account Deletion - Sushi Club
Service operator: SUSHI CLUB (French SAS)
Registered office: 2 Rond-Point de l'Europe, 120 Avenue du Général de Gaulle, Rue Pierre Brossolette, 3 Rue Raymond Ridel, 92250 La Garenne-Colombes, France
Contact email: caizhanggui@caizhangguiinfo.com
Support, privacy and deletion: caizhanggui@caizhangguiinfo.com
Hours: Monday to Friday, 09:00–18:00 Central European Time, excluding French public holidays
Address: 2 Rond-Point de l'Europe, 120 Avenue du Général de Gaulle, Rue Pierre Brossolette, 3 Rue Raymond Ridel, 92250 La Garenne-Colombes, France
Common help
- No verification code: check the country code, mobile number, network and blocked messages, then email us if it continues.
- Points issue: provide the account number, date, related purchase or campaign and a screenshot of the points history.
- Rewards or collection: provide the redemption number, store, collection-code status and description.
- Camera permission: required only for scanning and can be disabled in system settings; scanning then becomes unavailable.
Legal pages
Privacy Policy · User Service Agreement · Membership Agreement
Delete the account and associated data
You may submit a deletion request from this page even after uninstalling the App, without reinstalling it.
In-App entry: Account settings → Delete account
Time: normally within 7 days after identity verification.
Effect: the account can no longer be used; unused points, coupons and benefits expire; pending redemptions must first be completed or cancelled. Points are returned where the merchant cancels because it cannot fulfil.
Legally retained data: records required for accounting, tax, transactions, food safety, system security, anti-fraud and disputes are restricted for the period required by law and are not used for marketing. Other data are deleted or anonymised.
Include the App name, registered mobile number with country code, a clear deletion request and a way to contact you. Never send a password, SMS code or bank-card information. We may verify account ownership by SMS or another reasonable method.